Privacy Policy
Thread Routes LLC (hereinafter “we” or “us”) complies with Japanese privacy laws and, for residents of the European Union, with the EU General Data Protection Regulation (GDPR).
We recognise the importance of personal data and adhere to applicable laws and regulations to protect our customers’ information as follows:
1. Data Controller
Representative Member: Takeshi Mitani
Contact: CONTACT
2. Definitions & Data Collected
“Personal Data” means information that can identify an individual, including but not limited to:
- Name, address, date of birth, occupation, phone number, email address
- Credit card information, IP address, cookie data, purchase history, etc.
We collect this information through forms on our website and the Shopify platform:
- REPAIR/REDYE, BUYBACK, and CONTACT forms (Tally.so)
- Account registration on our online store (Shopify)
- NEWSLETTER signup form (Shopify)
3. Purpose of Use
We use Personal Data for the following purposes:
- Order processing, payment handling, shipping, and customer support
- Shopify account management
- Service updates and important notifications
- Newsletter distribution (with consent)
- Site improvement and marketing analysis (using Google Analytics with minimal features)
4. Third-Party Disclosure
We will not disclose Personal Data to third parties except:
- With your consent
- When required by law
However, we may share data with our service providers under confidentiality agreements:
- Shopify, Inc. (platform services)
- Google LLC (analytics services)
5. Data Retention & Disposal
We retain Personal Data only as long as necessary to fulfil the purposes above or as legally required, after which we securely delete or anonymise it.
6. Security Measures
We implement appropriate technical and organisational measures—such as SSL/TLS encryption, access control, and staff training—to prevent unauthorised access, disclosure, or loss of Personal Data.
7. Cookies
We use cookies to enhance site functionality and analyse traffic. You may disable cookies in your browser settings, but some features of the site may not work properly.
8. Access, Correction, Deletion, etc.
Requests for disclosure, correction, suspension of use, or deletion of your personal data may be submitted to us in writing or by email. Please contact us via CONTACT.
We recognise the importance of personal data and adhere to applicable laws and regulations to protect our customers’ information as follows:
1. Data Controller
Representative Member: Takeshi Mitani
Contact: CONTACT
2. Definitions & Data Collected
“Personal Data” means information that can identify an individual, including but not limited to:
- Name, address, date of birth, occupation, phone number, email address
- Credit card information, IP address, cookie data, purchase history, etc.
We collect this information through forms on our website and the Shopify platform:
- REPAIR/REDYE, BUYBACK, and CONTACT forms (Tally.so)
- Account registration on our online store (Shopify)
- NEWSLETTER signup form (Shopify)
3. Purpose of Use
We use Personal Data for the following purposes:
- Order processing, payment handling, shipping, and customer support
- Shopify account management
- Service updates and important notifications
- Newsletter distribution (with consent)
- Site improvement and marketing analysis (using Google Analytics with minimal features)
4. Third-Party Disclosure
We will not disclose Personal Data to third parties except:
- With your consent
- When required by law
However, we may share data with our service providers under confidentiality agreements:
- Shopify, Inc. (platform services)
- Google LLC (analytics services)
5. Data Retention & Disposal
We retain Personal Data only as long as necessary to fulfil the purposes above or as legally required, after which we securely delete or anonymise it.
6. Security Measures
We implement appropriate technical and organisational measures—such as SSL/TLS encryption, access control, and staff training—to prevent unauthorised access, disclosure, or loss of Personal Data.
7. Cookies
We use cookies to enhance site functionality and analyse traffic. You may disable cookies in your browser settings, but some features of the site may not work properly.
8. Access, Correction, Deletion, etc.
Requests for disclosure, correction, suspension of use, or deletion of your personal data may be submitted to us in writing or by email. Please contact us via CONTACT.